Customer Support

Welcome to fashionbydeal.com Support Center. We’re here to help you with any questions, concerns, or issues you may have. Your satisfaction is our priority.

How Can We Help You?

Our support team can assist you with:

  • Order status & tracking
  • Product information
  • Returns & exchanges
  • Payment-related questions
  • Website or account issues

Order Support

If you need help with an existing order, please have the following details ready:

  • Order number
  • Registered email or phone number

This helps us resolve your issue faster.

Returns & Exchanges

If you received a damaged, incorrect, or defective item, please contact us within the allowed return period. Our team will guide you through the return or exchange process according to our Return Policy.

Payment Support

We use secure third-party payment gateways. If you experience any payment issues such as failed transactions or double charges, contact us immediately so we can assist you.

Contact Support

You can reach us through the following channels:

Email: support@fashionbydeal.com
Website: https://fashionbydeal.com
Response Time: Within 24–48 business hours

Business Hours

  • Monday – Saturday: 10:00 AM – 7:00 PM
  • Sunday & Public Holidays: Closed

Frequently Asked Questions (FAQs)

Before contacting support, you may find quick answers in our FAQ section regarding shipping, returns, and payments.

1. How do I place an order?

Simply browse our products, select your desired items, add them to the cart, and proceed to checkout. Fill in your shipping and contact details, choose a payment method, and confirm your order.

2. Do I need to create an account to place an order?

No, creating an account is optional. You can place an order as a guest. However, creating an account helps you track orders and shop faster next time.

3. What payment methods do you accept?

We accept secure online payment methods and Cash on Delivery (COD), where available. All online payments are processed through trusted third-party payment gateways.

4. How long does delivery take?

Delivery usually takes 3–7 working days, depending on your location. Delivery timelines may vary during sales or holidays.

5. How can I track my order?

Once your order is shipped, you will receive tracking details via email or SMS. You can also contact our support team for updates.

6. What is your return and exchange policy?

If you receive a damaged, defective, or incorrect product, you can request a return or exchange within the allowed period as mentioned in our Return Policy.

7. What if I receive a damaged or wrong item?

Please contact our support team immediately with your order number and pictures of the issue. We will resolve the matter as quickly as possible.

8. Can I cancel my order?

Orders can be canceled before they are shipped. Once shipped, cancellation may not be possible.

9. Is my personal information secure?

Yes. We take data security seriously. Your personal information is protected and used only according to our Privacy Policy.

10. How can I contact customer support?

You can contact us at:

Email: support@fashionbydeal.com
Website: https://fashionbydeal.com

Our support team responds within 24–48 business hours.

If you still have questions, feel free to reach out to our support team. Thank you for shopping with fashionbydeal.com!

Thank you for shopping with fashionbydeal.com. We appreciate your trust and look forward to assisting you.